Terms of sale

Prices and payment

Prices are in Kenya shillings and include everything except the collection fee, which is shown for your office before you pay.

You pay first, by M‑Pesa or card through Paystack. Your order is confirmed only when Paystack confirms the payment; a screenshot is not proof of payment.

Buying, shipping and collection

After you pay, we buy your item in Nairobi, test it and send it overnight by bus parcel service or courier. We usually ship within 1–2 working days.

There is no delivery to your door: you collect from the office you chose, the day after it ships, with your ID and the waybill number we send you.

Please collect promptly. Where we know an office's holding time, it is shown on the Pick-up offices page; ask us if it isn't. The bus company or courier may charge storage after that.

Need a different collection office? Tell us on WhatsApp before your parcel ships: we cancel the order and refund you in full, and you order again for the right office. Once it has shipped, the office can't change.

If we can't get your item

Sometimes a supplier runs out. We will call you and offer a different item as a new order, or a full refund of everything you paid.

Swaps and warranty

Check your item when you collect it. If it is faulty, tell us within 7 days of collecting it, and we will swap it for a working one, or refund you if we can't.

Some items carry a longer warranty, shown on the product page. The warranty doesn't cover damage from misuse, water or wrong charging.

Your rights under the Consumer Protection Act (2012) are not affected by these terms.

Refunds

Approved refunds go back the way you paid (M‑Pesa or card) through Paystack and usually reach you within a few days. Cash sales at a stall are refunded in cash.

Contact

Message us on our WhatsApp number or visit a Liuba stall. Keep your order number (for example LIU-0123) to hand.